Overview of the B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim
The B.Voc in Customer Relationship Management (CRM) program at Matrix SkillTech University is a skill-based undergraduate degree designed to prepare students for the modern service and customer-centric business environment. This course focuses on developing practical knowledge in customer handling, communication strategies, CRM tools, sales management, and business relationship building.
With industries rapidly shifting toward customer experience-driven models, this program offers strong career-oriented training that combines academic learning with hands-on industry exposure. Students gain real-world skills that help them work in BPOs, IT companies, banking, retail, and corporate sectors.
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Eligibility Criteria
To apply for the B.Voc in CRM program, candidates must meet the following requirements:
10+2 (any stream) from a recognized board
Minimum 45%–50% aggregate marks (may vary as per university rules)
Basic communication skills in English/Hindi preferred
No age limit (as per skill-based education norms)
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Why to do?
The curriculum is designed to meet the needs of the industry. It includes practical training on Customer Relationship Management.
There are a lot of jobs in customer service and sales.
You will learn how to communicate, negotiate and handle customers.
The program also includes help with internships. Getting a job.
You will have the chance to work for companies that operate in many countries.
The program focuses on things, like Customer Relationship Management software handling data and managing clients.
You will get to learn about Customer Relationship Management. How to use it to manage clients and handle data.
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Highlights
| Feature | Details |
|---|---|
| Course Name | B.Voc in Customer Relationship Management |
| University | Matrix SkillTech University |
| Duration | 3 Years (Multiple Exit Options) |
| Eligibility | 10+2 Passed |
| Mode | Regular / Skill-Based Learning |
| Focus Areas | CRM Tools, Sales, Marketing, Communication |
| Career Scope | BPO, Banking, Retail, IT, Customer Support |
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Admission Process
The admission process is really easy. It is made for students.
It has a steps:
Fill out the application form on the website or on paper
Send in the necessary papers from school like the 10th and 12th mark sheets
The people in charge of admissions will look at the application
Sometimes they will want to talk to the student. There is a counseling session, for the student if it is needed for the admission process of the student.
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Syllabus
The basics of managing relationships with customers is really important.
We have to learn how to communicate and use proper english in business.
Then there are principles of sales and marketing that we need to understand.
We also have to learn about the software and digital tools used for customer relationship management.
Understanding how customers behave is a part of customer relationship management.
Managing retail and services is also something we have to know about.
We have to learn how to handle data and use customer analytics.
At the end of the course we get to do an internship or industrial training to get some world experience, with customer relationship management and all the things we learned.
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim Scope
After completing this program, students can explore multiple career paths such as:
Customer Relationship Executive
CRM Analyst
Sales Executive / Manager
Customer Support Specialist
BPO/KPO Professional
Retail Manager
Banking Customer Service Officer
B.Voc in Customer Relationship Management from Matrix SkillTech University Sikkim FAQ
Q1. What is B.Voc in Customer Relationship Management?
The B.Voc in Customer Relationship Management is a degree program that teaches you a lot of skills. It focuses on taking care of customers using Customer Relationship Management tools and communicating well in business.
Q2. Is this course good for jobs?
This course is really good for getting a job. You can work in places like BPO, banking, retail and big companies.
Q3. What is the duration of the course?
The B.Voc in Customer Relationship Management course takes 3 years to complete. You can also leave the course at points if you want to.
Q4. Can I pursue studies after B.Voc CRM?
Yes you can definitely study more after you finish the B.Voc in Customer Relationship Management. You can do an MBA or other management courses that come after graduation.
Q5. Does this course include training?
Yes the B.Voc in Customer Relationship Management course includes training where you work with Customer Relationship Management systems. You will also get to do internships, which’s, like working in a real company to learn more.
